In the event of a dispute, the consumer may resort to an alternative consumer dispute resolution entity.

CIAB – Consumer Information, Mediation and Arbitration Centre
Consumer Arbitration Court

Address: Rua D. Afonso Henriques, nº1
4700-030 Braga
Portugal

Phone: +351 253 617 604
Email: geral@ciab.pt
Website: https://www.ciab.pt

More information is available on the Portuguese Consumer Portal:
https://www.consumidor.gov.pt